Terms & Conditions

THESE TERMS AND CONDITIONS (“TERMS AND CONDITIONS”) STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF Software&support COMPUTER SUPPORT SERVICE . PLEASE READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS PERTAINING TO YOUR AND OUR RIGHTS AND OBLIGATIONS FOR THE Software&support SERVICE.

“AGREEMENT”

THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, THE ACCEPTABLE USE POLICY (“AUP”) AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND Software&support (THE “AGREEMENT”). You must agree to the Terms and Conditions in order to be eligible to use the Software&support Portal (defined below), or obtain Services (defined below). If you choose not to submit a Plan Order, then the entire “Agreement” between you and Software&support consists of these Terms and Conditions, and the AUP and the Privacy Policy.

DEFINITIONS

Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and AUP and are incorporated by reference to these Terms and Conditions.

“YOU”

“You” means you individually, any person, including any employer that you are acting on behalf of.

“SERVICES” AND “Software&support PORTAL”

These Terms and Conditions govern all plans available through the Software&support Portal, and any use of the Software&support Portal. In the event of any conflict these Terms and Conditions control any Plan Order form that you submit requesting Services (“Plan Order”).

Incident Services

Software&support offers incident based services, which entitles you to access our certified technical support agents 24/7 for the number of incidents specified in the contract. An incident is calculated as an occurrence of defect that is reported by you. On your purchase of service you are entitled to support for any number of devices for which support has been purchased, with each device you are entitled to support for two peripherals. Peripherals include printer, fax machine, digital camera, smart phones, wireless router, network switch, and gaming console. Unless otherwise communicated to you no additional peripherals would be supported in your contract. In this duration you are free to call our technicians any number of time for technical issues with your computers / peripherals included in the plan.

“MATERIALS”

“Materials” means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the Software&support Portal; said materials are the proprietary and copyrighted work of Software&support and/or its suppliers. The definition of “Materials” does not include the design or layout of the www.Software&support.com web site or any other Software&support owned, operated, licensed or controlled site.

“SOFTWARE”

“Software” means a computer program of any kind, whether owned by Software&support or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws.

SUBMISSION OF PLAN ORDERS; SERVICE PLANS

You may order Services by submitting Plan Orders through the Software&support Portal. Once Software&support accepts the Plan Order submitted by you, then you will receive an email from Software&support at the email address that you provide or have provided to Software&support as part of the Registration Process for the Services. Software&support is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by Software&support of a Plan Order, you will have a Service Plan.

UNDERTAKING

Subject to the Terms and Conditions, and the specifics of each Service Plan, Software&support will address your query using businessly reasonable efforts in providing appropriate solutions under the Services. In most cases, Software&support will attempt problem diagnosis and a solution over the telephone, through chat or email, or other means as it deems most appropriate under the circumstances. All undertakings under Service Plans are subject to Software&support Limited Warranty, which is set forth below. For more information, please refer to online documentation.

PAYMENT

Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. Software&support has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been so made.

MONEY BACK POLICY

You are entitled to receive 100% of your money back in case we are unable to solve even one your computer / peripherals related issues to your satisfaction, or not solved within the time frame promised to you. If for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy.For this you would be required to send a mail to support@msnbilling-support.net stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 3 working days on details of your refund.

Refund

You will receive refund or partial refund or any credits for any charges already billed to your account in proportion to the amount of time left in your subscription period. The time left in your account would be calculated to the nearest month left in your service period. For example if you have a 1 year subscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A minimum of $49 would be deducted from each PC subscription at the time of cancellation. There would be no refunds in case of incident based support if at least one of your issues has been successfully resolved. In case you have used our service and still file a chargeback, your account may become ineligible to receive a refund from us as below:

- For our subscription-based plan the Money-Back Guarantee is valid for 15 days, beginning at the time of online purchase.

- For our incidental plans, the Money-Back Guarantee is valid for 7 days, beginning at the time of 1st Incident.

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